Privacy Policy

Last updated: May 13, 2025 · Effective immediately

1. Who We Are

BuildPro Leads ("we", "us", "our") is a lead generation service that connects general contractors and remodelers with homeowners seeking renovation services. We are operated by Commerce Neo, a company incorporated in Canada.

Contact us at any time: [email protected] · +1 (514) 000-0000 · 3001-1555 Boul René-Lévesque, Montréal, QC H3G 0G9

2. Information We Collect

We collect information you provide directly when you use our services:

• First name and last name
• Phone number (mobile)
• Email address
• Business name and trade type
• City and zip/postal code
• IP address and browser data (collected automatically)
• Form submission timestamps

For homeowners using our quote matching service, we also collect project type, budget range, and timeline information.

3. How We Use Your Information

We use the information we collect to:

• Deliver verified contractor leads via SMS and email
• Send service-related communications about your account
• Process payments and manage subscriptions
• Match homeowners with qualified local contractors
• Send marketing communications (only with your express consent)
• Improve our platform and lead quality
• Comply with legal obligations

4. SMS Communications & CASL Compliance

By submitting your phone number on our website, you provide express consent to receive SMS messages from BuildPro Leads including:

• Transactional messages (lead delivery, account confirmations)
• Commercial messages about our services and offers

You can opt out at any time by replying STOP to any SMS. Standard message and data rates may apply. Message frequency varies based on your plan.

We comply fully with Canada's Anti-Spam Legislation (CASL). We will never send commercial electronic messages without your express or implied consent.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

• Service providers: GoHighLevel (CRM), Stripe (payments), Meta (advertising) — all bound by data processing agreements
• Contractors on our network: Homeowner lead information is shared with matched contractors as part of our service
• Legal requirements: When required by law, court order, or government authority

We never sell, rent, or trade your personal information to third-party marketers.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time by contacting us at [email protected]. We will process deletion requests within 30 days.

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to:

• Measure advertising performance (Meta Pixel, Google Analytics)
• Remember your preferences
• Analyze website traffic and usage

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

8. Your Rights (PIPEDA)

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent for processing (subject to legal or contractual restrictions)
• Request deletion of your personal information
• File a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at [email protected].

9. Data Security

We implement industry-standard security measures to protect your personal information including SSL encryption, secure data storage, and access controls. However, no method of transmission over the internet is 100% secure.

10. Third Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending you an email. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

For any privacy-related questions or requests: